Position - Account Manager

We are hiring – join us and be part of our success story! 

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Vacancy - Account Manager

Are you an experienced Account Manager for a new challenge working for a successful technology company? Would you like to add value to our business by building strong and positive relationships with our clients?

If this sounds like the right job for you, we can offer you an opportunity to join a rapidly growing IoT solutions provider who invests in people, has an excellent reputation in the industry and deliver solutions globally. We have excellent in-house training, a friendly and positive culture, flexible working arrangements plus a competitive remuneration package with a bonus scheme.
 
Hours: 37.5 hours, 5 days
 
LocationMilton Keynes office, with regular travel expected nationally
 

The role

This is a key role in our RFiD Discovery team, supporting the company through sales generation, account management and delivery. The job holder will be working closely with the sales and project managers with full responsibility for the account management of RFiD Discovery customers.
 

Key accountabilities

  • Build strong and positive relationships with clients at all levels, ensuring other staff are involved as necessary
  • Make arrangements for the delivery of goods
  • Be the first point of contact for escalation for nominated accounts
  • Handle telephone, email and internet enquiries
  • Resolve ‘day to day’ problems and escalate where required
  • Conduct site visits, surveys and produce documentation to pass to project manager
  • Process sales and purchase orders for manufactured and sub-contracted products
  • Liaise with the purchasing team with regards to shipping requirements
  • Work closely with the Project Managers, procurement and development teams to ensure your clients lead-times are met
  • Client stock management – prepare monthly stock reports detailing low in stock figures, identify slow moving items and propose replenishment levels
  • Non-conformance prevention and reporting
  • Log customer complaints and follow up in a timely manner
  • Support external sales team, colleagues and other group enquiry requests
  • Efficient management of documentation and retrieval systems
  • Manage pricing enquiries and supply estimates/prices to clients as appropriate
  • Create accurate sales invoices for all shipped orders on a daily basis and email/post in a timely manner, and liaising with finance for proforma
  • Client report management – prepare monthly reports detailing project and ops work • Support external partners with sales pricing and documentation
  • Understand the customers business and identify areas for new development and additional sales revenue
  • Report to the customer and internally against key performance measures and provide two way information
  • Review opportunities to take out cost and process for customers, whilst retaining / improving margins for the company
  • Become a subject matter expert on RFID, our business products, processes and operations, and remain up-to-date on industry news
  • Liaise with the finance team to ensure cash collection is within agreed timescales

 

The candidate

We are looking for an individual with a minimum of 3 years experience in a similar role, who is able to demonstrate the following:
  • Excellent organisational and administration skills
  • Comfortable working within a high pressure, time critical environmentEnergetic and self-motivated with ability to multitask
  • The ability to identify and assess individual client’s needs
  • Working to strict deadlines to meet client’s requirements
  • Able to provide support to the Lead RFiD Consultant and other sales teams when required
  • Provide support to senior management
  • Business development skills within selected areas
  • Ensure work instructions and briefs are accurate and concise, allowing efficient workflow
  • Good team player with high interpersonal skills who communicates well at all levels
  • Confident in decision making and a high level of IT literacy and numeracy are required
  • Good Excel and Word skills also Access database knowledge is required
 

Qualifications

Relevant formal qualifications are desirable but not a requirement. 
 

The company

  • Small friendly team within a large group
  • Global opportunities
  • €108m Turnover

 

Apply Now

If you feel you have the right skills, experience and can-do attitude to fulfil this role please complete the form below. No agencies please!

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