Addressing violence against staff members with a tracking solution
Protecting hospital staff who often have to deal with anxious, impatient, and sometimes even aggressive patients and visitors
In Summer 2019, Montélimar Hospital, asked us to think about a solution to address a major issue in its emergency department: how to deal with violence against staff members. As a result, a staff safety solution (also known as Staff Serenity) was created in joint development between the hospital's field teams and RFiD Discovery France (formerly Apitrak), who worked together to ensure the safety of the hospital’s night-time emergency medical team.
Emergency services are subject to reception protocols that are often a source of anxiety and discomfort for patients and those accompanying them. The statistics are alarming. According to a 2019 report of the National Monitoring Centre of Violence in the Health Sector, 23,360 cases of violence were reported in 2018 in France. This will ultimately have economic drawbacks resulting in sick leave and absenteeism among clinical staff, which could result in a loss of income for the hospital due to a decreased ability to provide healthcare services. Without an effective warning system, the security services of GHPP Montélimar would not be able to intervene quickly to defuse tensions as soon as they arise.
Having been a customer of RFiD Discovery France (formerly Apitrak) for many years, the GHPP in Montélimar was already benefiting from the company’s Asset Tracking solution, which allows the geolocation of medical devices in real time. Frédéric Chapon, the hospital's biomedical engineer, and his team were entirely satisfied with the solution.
Following a discussion about the Asset Tracking solution between Frédéric and his colleague Joël Duguet, GHPP's works, technical and safety engineer, the idea to this innovative solution immediately sprang to Joël's mind: the same technology (Bluetooth Mesh) should be used to reduce the number of cases of violence at the Montélimar hospital's emergency room.
The solution had to meet a very specific set of requirements:
- Equip nursing staff and doctors with a device that can guarantee better safety, especially during night shifts
- Provide a real-time alert and geolocation in case of assault
- Enable the hospital's security service to intervene rapidly in the event of an incident
- Provide a better cost-benefit ratio compared to existing solutions on the market
- Guarantee the privacy of users
- Improve working conditions and quality of service
Joël Duguet, work, technical and safety engineer at GHPP, comments:
"We needed to safeguard our staff in certain areas of the hospital. The Staff Serenity solution allows staff to activate badges when the situation starts to get out of hand. Now the security service can intervene more quickly and control the situation.”
How does-it work?
- Real-time geolocation
- Privacy: tracking on-click only
- Call option on phone in case of alarm
- Compatible with other RFiD Discovery solutions
- Visual and audio alerts
- Convenient and discreet to wear
- IP67 waterproof
The benefits of using a Staff Safety system in the emergency department of Montélimar Hospital
Staff Serenity proved to be the most cost-effective solution compared to available solutions on the market. Today, the Hospital Group Portes de Provence is able to guarantee the safety of its staff in the targeted departments, thus improving the quality of care provided. On-call staff, in particular, can work safely. The security services are alerted more quickly in the event of tension. As a result, situations can be quickly controlled and defused without resorting to harsh measures.